Fast, Friendly, Expert Support. 24/7
Our team is friendly and great at what they do. How great? In 2020, we resolved over 10,000 tickets while maintaining survey averages of 4.93 stars out of 5! Standing by with the tools and experience needed to keep you productive, we solve over 95% of issues remotely. Need us on-site? No problem, we can be there fast! This support team is awesome and they LOVE helping people.
Communication is key
Our schedule of meetings keeps us talking about what’s important to you. Are you getting what you need? What do you think you’ll need over the next 3 years? Do you have a good plan? Keeping these items on the agenda means you are getting what you need and are ready for anything! We can’t wait to meet up and plan your successful future.
Stay Cybersafe!
95% of all data breaches occur because of human error! Because of this, our approach to security starts by training your users to recognize threats and stop ’em cold. Add best-in-class UTM Firewalls and security software, and your organization is as secure as possible.
Backup & Disaster Recovery
Even with the most sophisticated protections in place, bad things can still happen. Ransomware, failed server hardware, deleted files and folders…this is why our last line of defense is a good backups system and a disaster recovery plan. We implement encrypted, multi-tiered backups to protect all of your data, then we personally verify them daily. We can recover individual files or entire server environments in minutes!
Proactive, Not Reactive
We monitor the health of key aspects of your environment. Desktops, laptops, servers, and network equipment. We will know about most issues before they become problems!
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“Through the years our partnership with Block5 has been a crucial element in our expansion efforts. Their technical experience, guidance, and support have allowed us to continuously scale and improve operations here at Joseph’s.”
Joe Boghos | Owner, Joseph’s Bakery -
“The Block 5 experience is one that allows me to focus on my business and my success. I know they have my best interests in mind. Anytime I pick up the phone they have the answers I need to be my best. Mike Ebbett, the owner, and his entire team are the real deal. They are knowledgeable, professional, results-oriented and they are VERY good at problem-solving!”
Kevin Gilligan | Owner, Nightwatch Protection Inc. -
“Block 5 has provided the town of Chester with IT services [since 2019]. With their diverse team, professionalism and easy to work with staff, this allows us to take the worry out of our IT support needs. They are always willing to accommodate our schedule and quick to react in an emergent situation.”
Aaron P. Berube | Chief of Police, Chester Police Department -
“(Block5’s) Staff is very pleasant, knowledgeable and trustworthy. Prompt and dependable service. I got my life back!”
Joanne Smith | Chester NH Finance Director
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“The contribution from Block 5 Technologies to our operation is invaluable. Their experience with other agencies and their proactive approach to managing our environment truly helps me rest easier.”
Corporal Steven D. McPherson | Atkinson NH Police Department -
“Due to Covid-19, we needed help to accommodate 100 remote-learning children here at the Club. Block 5 Technologies came to our rescue! They analyzed our environment, showed us our options and donated and installed equipment .. the system worked perfectly.”
Art McLean | Boys and Girls Club – Derry, NH -
“Bagel Boy makes over 1 million fresh bagels every day. Block 5 handles my IT design, build, and support so I can focus on our success. We recently had a major power failure and they were on-site with replacement equipment within 2 hours. I rest easy knowing they are always here to help.”
Chuck Bouchrouche | Owner, Bagel Boy -
“I am pleased to recommend Block5. Not only are they responsive when we need them, they listen and institute solutions that make sense for us. They built a system that allows over 37 police agencies to upload case files directly to our servers. Thanks to Block5, we are now able to receive information quickly and securely.”
Pat Conway | Rockingham County Attorney -
“[Block 5] provided the Town with recommendations to secure our electronic information, which were unbudgeted, and work with us to prioritize and phase in these improvements. I have been extremely happy with Block5 and would recommend them to other communities.”
Chritine Soucie | Finance Director, Town of Hooksett -
“Our business is constantly changing and Block5 is always there to help in any way necessary. They are a great partner and care about the relationship and the results. I would highly recommend partnering with Block5.”
Charles Daher Jr. | Owner/Operator, Commonwealth Motors -
“Rockingham County has received IT services from Block 5 Technologies since 2015. The Block5 team is very professional, easy to work with, and has the extensive experience necessary to help me keep the County IT operations working properly. They help with everything from budget planning to quick remote support, regardless of the complexity of the problem I’m faced with. Mike and his team are excellent; don’t hesitate to work with them if you have the opportunity.”
Robin Bernier | IT Manager, Rockingham County -
“(Block 5) is dedicated to providing the highest level of service to ensure the efficient operations of the police department. Every member of the Block 5 team has been able to assist our staff whenever called upon for any day-to-day issue that arises. They immediately address the issues at hand whether it be remotely or an onsite visit. They have also assisted us in long-term planning and budgeting needs. I recommend the Block 5 Technologies team for IT services as it relates to polices service(s).”
Cpt Jake Robie | Captain, Hooksett Police Department
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“I can say happily that thus so far Block5 has fulfilled the town’s day-to-day IT needs very well. They’ve also been a great asset in consulting on the shape of future IT systems, which is a critical task in a town with no full-time IT Department such as Hooksett. Their staff members have generally been courteous, on-time, thorough, and have thus so far fulfilled the obligations Hooksett sought within the purview of its most recent IT Services contract.”
Nick Germain | Project Coordinator – Town of Hooksett
